Service delivery policy

Your accepted proposal sets service specific milestones and dates. We do not promise a single delivery window for every service.

Ongoing work follows its agreed service and reporting period. A completed setup milestone and continuing management can run side by side: the setup is delivered, and the management continues through its service period. The proposal also identifies any access, approvals or materials we need from you.

A milestone is complete when its agreed work has been performed and the related files, links or account access have been made available to the client. Our delivery summary identifies what was completed and where it can be accessed. Ongoing work continues through its agreed service period.

Sending an invoice, a payment receipt, a delivery summary or an acknowledgment form, or collecting an acknowledgment signature, does not by itself complete a service. A milestone is complete only when its work has been performed and made available to you.

Each completed milestone comes with a written delivery summary that lists:

• what was completed
• where it can be accessed, such as the files, links or account access made available to you
• for ongoing work, the service period it covers

Our services are digital and are not stocked merchandise. If a printed copy of a report or document is offered, it is a supplement to the digital delivery, and we tell you the actual date it was dispatched and, where tracked, the date it arrived.

Some steps depend on things outside our schedule. A date can move when:

• access, materials or information arrive after the date in the proposal
• an approval or round of feedback is still open
• an outside provider, such as an ad platform or a bank, takes time to review

When a date moves, we tell you in writing with the new date.

Email Help@nouveaucapitalgroup.com or call (334) 509-2120 with your reference number and a short description of the issue. We acknowledge a reported issue within 2 business days and tell you the next step.

Business hours: Monday to Friday, 9 a.m. to 5 p.m. Central Time, excluding observed U.S. federal holidays.

We target corrections within 10 business days after we receive enough detail and the access we need. For more complex corrections we agree a written schedule with you.

We correct work that materially misses the accepted scope without an additional service fee. This process does not shorten any contractual or statutory rights. Refunds are covered in our refund and cancellation policy.

These terms apply to new engagements. Existing signed agreements continue to govern current engagements.