Fractional COO
Operating leadership for how your work gets done
Department and workflow design, business systems, team coordination, standard operating procedures, operating reports and process improvement. The work organizes responsibilities, improves daily operations and prepares the business to expand.
What this role can include
Department and workflow design
Who does what, in which order, with clear handoffs between people and teams.
Business systems implementation
Selecting, configuring and rolling out the tools your team uses, in accounts you own.
Team coordination
Regular coordination with your staff and contractors on the priorities in your proposal.
Standard operating procedures
Written procedures your team can follow and keep up to date.
Operating reports
Regular reports on the measures that show how daily operations are running.
Process improvement and restructuring
Finding where work slows down or repeats, and recommending changes to processes and organizational structure, agreed and tracked in writing.
- Clear responsibilities and documented processes make daily work more consistent and give the business a base to expand from.
- Employment and ownership decisions stay with you. Our role is to design, coordinate, recommend and document.
Your accepted proposal sets the scope, fees or fee calculation, payment dates, milestones and service period for each engagement.
What you receive
- Workflow maps and role responsibilities
- Configured systems, with administrator access handed to you
- Written standard operating procedures
- Operating reports for each agreed reporting period
What we need from you
- Access to the systems involved
- Time with the people who run each area
- Any existing procedures, org charts or process documents
What is not included
- Software subscriptions and licenses, unless approved in writing
- Hiring, pay, employment and ownership decisions
Results vary and are not guaranteed. Your proposal lists what is delivered and when.