Our refund policy
We account for prepaid amounts and refund service fees attributable to unstarted and other unperformed work. We correct duplicate charges and billing errors. Fees for correctly performed services are not refunded solely because of a change of mind. Approved, documented, noncancellable third party costs are handled under the written agreement. Applicable rights remain unaffected.
We do not apply a blanket no refund rule to a whole paid period.
Duplicate charges and billing errors
If you are charged twice or charged the wrong amount, tell us and we will correct it. Corrections of billing errors are not a change of mind and are never refused on that basis.
Advertising spend and third party costs
Advertising spend is funded by you and paid to the platforms. It is never part of our consulting fee, and questions about platform charges go to the platform that made them.
Third party costs are separate from our fees and are identified and authorized before they are incurred. Approved, documented costs that cannot be cancelled are accounted for separately, under your written agreement.
Cancelling ongoing work
New ongoing engagements can be cancelled with 10 calendar days written notice, unless your signed proposal sets a different period. An email to Help@nouveaucapitalgroup.com is written notice.
We confirm the effective end date and the handover of your files, links and account access in writing. Prepaid fees for work that falls after the end date and is not performed are refunded.
There is no automatic monthly billing unless you expressly authorize it. If you have authorized an automatic payment, you can cancel that payment under the rules of the payment provider. Our notice period never prevents a cancellation the provider permits.
Work that misses the agreed scope
We correct work that materially misses the accepted scope without an additional service fee, as described in our service delivery policy. This process does not shorten any contractual or statutory rights.
How to ask about a refund or cancellation
Email Help@nouveaucapitalgroup.com or call (334) 509-2120, Monday to Friday, 9 a.m. to 5 p.m. Central Time, with your reference number and what you are asking about.
We reply in writing with the outcome. Where a refund is due, we tell you the amount and issue it to the original payment method where that method allows.
Existing engagements
These terms apply to new engagements. Existing signed agreements continue to govern current engagements.