Terms of service

NouveauCapitalGroup LLC provides fractional CMO, COO and CFO consulting to help businesses manage marketing, improve operations and organize their financial processes. Each engagement identifies the services, responsibilities, fees and delivery milestones in writing.

NouveauCapitalGroup LLC is a North Carolina limited liability company. In these terms, the words we, us and our mean NouveauCapitalGroup LLC, and the word you means the business or person authorizing a proposal or using this website. Your accepted engagement identifies the contracting provider and the billing entity.

Every engagement starts with a written proposal. It identifies the services, responsibilities, fees or fee calculation, payment dates, service period and delivery milestones. A request through our intake form is a request for a proposal, not an order.

Work is scheduled only after you authorize the proposal in writing. Anything not in the accepted proposal is outside the engagement. Scope changes and additional charges require your written agreement.

You agree to:

• give us accurate and complete information about your business
• use our services only for lawful products, services and purposes
• hold the rights to the content and materials you supply
• follow the rules of any platform or provider used in your engagement
• provide the access, approvals and materials listed in your proposal

You remain responsible for your business decisions, including the claims in your advertising and any application you choose to submit. We may decline work that we believe breaks the law or a platform rule.

Your accounts, files and data stay yours. We work inside accounts you own and control wherever possible. When an engagement ends, we hand over the files, links and account access that belong to you, and you may remove our access at any time.

Where your written scope includes bank introductions or support with third party business credit applications, the bank or provider decides approval, amounts and terms. We are not a bank or lender, and we do not guarantee any approval.

Any contingent fee is stated in your proposal with its percentage or calculation base and the event that makes it payable.

A fractional CMO, COO or CFO engagement does not itself authorize borrowing, signing for the client or controlling client funds. Any such authority must be granted separately and in writing.

NouveauCapitalGroup LLC provides corporate document support, financial record preparation, tax preparer coordination and related client communications under a signed fractional CFO engagement. The signed scope identifies the documents, tax years, fees, responsibilities and delivery milestones. Tax return preparation and filing through our assigned tax preparer are included only where expressly agreed and authorized.

Tax return preparation, filing and specific corporate document tasks are included only where expressly agreed in the signed engagement and supported by any required client authorization. Corporate document support does not itself include legal advice, authority to sign for a client or authority to submit filings. Other professional services must be separately scoped with the appropriate professional.

Engagements are delivered by our team together with vetted specialist partners. Your accepted engagement identifies the contracting provider and the billing entity.

Partners work under confidentiality terms and under our direction. We remain responsible to you for the services in your accepted proposal.

We do not guarantee any result, including leads, sales, revenue, return on ad spend, followers, credit approval, financing terms or returns. Results depend on your business, your market and decisions made by outside providers.

Fees, payment dates and any recurring terms are set in your accepted proposal. We invoice on those dates. Invoices list the accepted payment methods, and choosing one of them never adds a fee.

Recurring charges apply only when you expressly authorize them. There is no automatic monthly billing by default.

Advertising spend and any third party costs are identified and authorized separately and are never part of our consulting fee.

Milestones, delivery and corrections are described in our service delivery policy. We correct work that materially misses the accepted scope without an additional service fee, targeting 10 business days after we receive enough detail and access.

New ongoing engagements can be cancelled with 10 calendar days written notice, unless your signed proposal sets a different period. Email is written notice. Cancelling an authorized automatic payment follows the payment provider's rules separately.

We account for prepaid amounts and refund service fees attributable to unstarted and other unperformed work. We correct duplicate charges and billing errors. Fees for correctly performed services are not refunded solely because of a change of mind. Approved, documented, noncancellable third party costs are handled under the written agreement. Applicable rights remain unaffected. See our refund and cancellation policy.

When the related fees are paid, the deliverables created for you under your proposal become yours, including plans, reports, models, procedures and creative.

We may keep internal records of the work and reuse general know how, methods and tools that are not specific to you. Material you supplied stays yours throughout. Third party materials are covered by their own licenses.

To the extent permitted by law, our total liability for any claim connected to a service is limited to the fees you paid us for that service.

We are not liable for indirect, incidental, special or consequential losses, including lost profit or lost data, even if we were told they were possible.

Nothing in these terms limits liability or rights that cannot be limited by law.

Either of us may end an ongoing engagement by written notice as described above. We may also end an engagement if these terms are broken and the problem is not fixed after we ask in writing. The sections on ownership, intellectual property and liability continue after an engagement ends.

We may update these terms. The date at the top shows the current version. Changes apply to proposals authorized after that date and are never applied retroactively to an existing engagement.

These terms are governed by the laws of North Carolina, subject to any mandatory law that applies to you and to the terms of your executed agreement, which controls if it says otherwise.

Questions about these terms: Help@nouveaucapitalgroup.com or (334) 509-2120.